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Service Description RefAid BaltHUB

From April 1 the EHPV (Estonia), Demetra (Lithuania), and AGIHAS (Latvia) centers will begin providing services for refugees from Ukraine as part of the RefAid BaltHUB project.

Service recipients:

Women with children, LGBTQ+ people, and people living with HIV, or other vulnerable communities can receive assistance here.

List of services:

Consultation services through Digital AI Platform and Chatbot:

  • providing informational support;
  • info on HIV and related services; 
  • Referrals to member organisations and services;
  • mapping of in country available services for refugees; 
  • Basic information support on services provided to refugees and migrants (detailed description below).

 

Peer-led support programmes in Estonia, Latvia and Lithuania: 

  • Providing free psychosocial support to adult war refugees from Ukraine;
  • Information and social counseling;
  • Legal counselling; 
  • Assistance in obtaining social and medical services;
  • Assistance with administrative issues, obtaining documents, registering a place of residence, registering on government portals, assistance with job searches and document processing;
  • Prevention and testing for HIV and hepatitis C for Ukrainian war refugees who are not living with HIV, or do not know their status;
  • Support groups to adult war refugees from Ukraine;
  • Emergency assistance for urgent needs.

 

Support for voluntary return and sustainable reintegration in Ukraine

  • Targeted return counsellings; 
  • Assistance with relocation and accommodation: finding the optimal route for relocation  logistical support; 
  • Documentation and translation support;
  • Support during the reintegration period: assistance in finding housing, temporary housing for vulnerable families;
  • Reintegration logistics;
  • Small-scale emergency reintegration aid.

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