After moving to another country, even a simple question can lead to a long search. How do you find a family doctor? Who can help with documents? Is psychological support available in Ukrainian?
If you are unsure where to start, you can ask Lachin, an AI-powered digital assistant in TWIIN. Through RefAid BaltHUB, he helps Ukrainians in Estonia, Latvia and Lithuania find their bearings and explore a possible next step.
You do not need to know how to “prompt” AI
You can talk to Lachin by voice or text. There is no need for special commands, formal language or the name of the organisation you need.
Simply say or write what is on your mind:
“I recently moved to Estonia and don’t know how to find a family doctor. Where should I start?”
Or keep it brief:
“I’m looking for psychological support in Ukrainian in Lithuania.”
It helps to mention your country or city and the kind of support you need. Do not share passwords, bank details or other sensitive data — a general description is enough to begin.
What can you ask about?
You might turn to Lachin when you:
- do not know where to seek healthcare;
- are looking for psychological support;
- want to find someone who can help with documents;
- need social services or a support organisation in your city.
Lachin can help clarify your question, explain things in simpler terms and suggest a possible direction. When you need a specific organisation or service, you can use the BaltHUB contact directory.
Keep the conversation going
Your first question does not need to include every detail. If an answer is unclear or too general, you can ask:
“Could you explain that more simply?”
“Where should I start in my city?”
“Help me put together a question for this organisation.”
You can ask follow-up questions, add context or request a shorter explanation.
Lachin is a first step
His role is to help you get oriented, not to make decisions for you. He does not replace a doctor, lawyer, psychologist or emergency services.
A conversation with Lachin can help you prepare to seek support: understand what you need and how to begin a conversation with a professional.
Start with your own question
Open TWIIN on the BaltHUB website and type or say what you need help with. If you are not sure how to begin, try:
“I’m currently in [country / city]. I need help with […]. Where should I start?”
