“I need help, but I don’t know who to turn to.” That is enough to begin a conversation. You do not need to know the name of a service, organisation or document — just describe what is happening.
Lachin is an AI-powered digital assistant in TWIIN. Through RefAid BaltHUB, he helps Ukrainians in Estonia, Latvia and Lithuania find their bearings and identify a possible next step.
You may recognise your own situation in the examples below. Adapt a question to your needs or use it as a starting point.
Healthcare: “I don’t know how to find a doctor”
> “I’m currently in Estonia. How do I find a family doctor, and where should I start?”
You can add your city and explain what is unclear: who to contact, where to find contact details or what to ask when you get in touch. This is about finding support, not obtaining a diagnosis or treatment.
Documents: “I don’t know who to ask”
> “I’m in Latvia and don’t know who to ask about residence documents. Help me prepare a question for a consultation.”
You do not need to know legal terminology. Describe what you want to find out. A general explanation is enough to start — without document numbers, copies or other sensitive data.
Psychological support: “I’ve been struggling since moving”
> “I’ve been struggling since moving. Where can I look for a Ukrainian-speaking psychologist?”
You do not have to share your personal story in detail. You can mention your city, preferred language and whether online support would suit you.
Settling in: “I want to find a community”
> “I recently moved to Lithuania. Where can I look for language classes and a local Ukrainian community?”
Your questions do not have to be about urgent problems. Meeting people, learning the language and taking part in local life are important parts of settling in too.
Social support: “Our family needs help right now”
> “Our family is struggling with basic needs. Which organisations in our city might be able to help?”
Add your city and the type of support you are looking for — such as food, clothing or a social support consultation. This makes your request more specific. Check availability and eligibility directly with the organisation.
Finding services: “I need a specific contact”
> “I’m looking for an organisation in Tartu that supports Ukrainians. Where can I find its contact details?”
Once you know what you need, use the BaltHUB directory of contacts and services. It complements the conversation with Lachin: your question helps establish a direction, and the directory helps you look for a specific organisation.
What if my question is not on this list?
These are just examples. You can type or say:
> “I’m currently in [country / city]. I need help with […]. Where should I start?”
If an answer is too general, add context or ask for a simpler explanation. Start with one question — you do not have to explain everything at once.
Lachin is a first step. He can help you get oriented, but he does not replace a doctor, lawyer, psychologist or emergency services. The examples in this article are conversation starters, not guarantees that a particular service is available.
