371 people supported. Three Baltic countries. Hundreds of consultations and practical assistance cases.
As of the end of October 2026, RefAid BaltHUB has reached 371 unique beneficiaries across Estonia, Lithuania, and Latvia, providing counselling, psychosocial support, service navigation, and practical assistance to Ukrainian refugees.
Behind every number is a person navigating their own circumstances — from finding stable accommodation and understanding administrative procedures to accessing essential services or receiving support during a difficult period.
The project’s cumulative results reflect both the scale of assistance provided and the diversity of needs among Ukrainians living in the Baltic countries.
371 People Supported Across Three Countries
As of October 2026, 371 unique beneficiaries have received assistance through RefAid BaltHUB.
The geographical distribution is:
- Estonia: 159 people
- Latvia: 76 people
- Lithuania: 136 people
Each beneficiary represents an individual situation, with different needs, challenges, and priorities.
For some people, one consultation may provide the information needed to move forward. Others require several forms of assistance, additional referrals, or ongoing support.
This is why RefAid BaltHUB focuses on understanding people’s circumstances rather than applying a single approach to every request.
Counselling and Navigation: Helping People Find Their Way
Accessing support in a new country can be challenging, especially when administrative procedures, healthcare systems, and social services are unfamiliar.
Since the beginning of the project’s activities, RefAid BaltHUB teams have provided:
- 646 peer counselling sessions, offering information, guidance, and support through a community-based approach.
- 73 legal counselling sessions, helping people better understand relevant rights, procedures, and available options.
- 74 referrals to other services, connecting beneficiaries with organisations and professionals able to respond to specific needs.
Peer counselling plays an important role in this work by combining practical knowledge, community experience, and a person-centred approach.
However, meaningful assistance does not always end with a conversation.
Sometimes people need help identifying the right institution, understanding how to access a service, or determining what steps to take next.
Referrals and service navigation help bridge the gap between knowing that support exists and being able to access it.
Practical Assistance When Circumstances Become Difficult
For people facing urgent challenges, information alone may not be enough.
According to the cumulative results as of October 2026, RefAid BaltHUB has recorded:
- 74 emergency support cases
- 20 emergency housing cases
- 10 integration and family stabilisation cases
- 12 cases involving documentation and related support
These figures demonstrate the importance of practical assistance in responding to immediate difficulties and supporting greater stability.
Housing insecurity, financial difficulties, administrative challenges, and family circumstances can be interconnected. Responding to one issue may therefore require considering several aspects of a person’s situation.
Through cooperation with local partners and service providers, RefAid BaltHUB works to identify available support options and respond according to individual needs and project resources.
Supporting Informed Decisions About Voluntary Return
Voluntary return is another important area of the project’s work.
As of October 2026, RefAid BaltHUB has provided 32 counselling sessions related to voluntary return and supported 6 returns.
For Ukrainians considering returning to their home country, the decision can involve complicated questions about safety, accommodation, documents, healthcare, family circumstances, and future stability.
RefAid BaltHUB helps people explore these considerations and understand available support options.
Importantly, returning must always be a voluntary and informed decision.
Requesting information or attending a consultation does not mean committing to return. The decision remains with the individual.
Building Community Through Shared Experiences
Alongside individual assistance, RefAid BaltHUB continues to create opportunities for people to connect, share experiences, and find support within their communities.
By the end of October 2026, project teams had recorded:
- 45 support groups
- 24 events
Community activities provide opportunities for communication, mutual understanding, and social connection.
For people who have experienced displacement, rebuilding relationships and developing a sense of belonging can be an important part of adapting to life in a new country.
Support groups and community gatherings complement practical assistance by creating spaces where people can share experiences, receive emotional support, and connect with others.
More Than Statistics: Understanding Real Needs
Cumulative statistics help RefAid BaltHUB monitor the progress of its activities, understand the different forms of assistance being provided, and identify areas where continued support is important.
However, these figures represent different indicators.
The number of unique beneficiaries reflects individual people supported, while counselling sessions, referrals, group activities, and practical assistance cases measure specific services or activities.
These figures should not be added together as a total number of people, as one beneficiary may receive several forms of support.
For RefAid BaltHUB, the value of these results goes beyond reporting.
They illustrate the importance of accessible information, individual counselling, emergency assistance, community engagement, and cooperation between organisations working directly with Ukrainian refugees.
The project is implemented through cooperation between EHPV in Estonia, Association Demetra in Lithuania, and AGIHAS in Latvia.
Together, the partners continue working to strengthen inclusive, confidential, and person-centred support across the Baltic region.
Every Number Represents a Person
Statistics can demonstrate the scale of a project’s work, but they cannot fully capture the challenges, decisions, and personal experiences behind each request.
For one person, support may mean finding a safe place to stay. For another, understanding an unfamiliar procedure. For someone else, it may mean having a trusted person to talk to.
Behind every number is a real story of support.
As RefAid BaltHUB continues its work, these results will grow, reflecting new consultations, assistance cases, community activities, and people reached across the three Baltic countries.
If you are a Ukrainian refugee living in Estonia, Lithuania, or Latvia and need assistance, RefAid BaltHUB can help you explore available services and possible next steps.
You do not need to know exactly which service you require before reaching out.
Sometimes, the first step is simply describing your situation.
