When you are settling into life in another country, even knowing what to ask can take time. You may need a simpler explanation, want to talk through a concern or feel unsure about your next step.
Lachin, the TWIIN AI assistant available through BaltHUB, offers a place to begin. You can describe your situation by voice or text, in your own words.
You do not need a perfect question
Start with what is on your mind. It can be a short question or a general description of something you are trying to understand.
For example:
“I have several things to sort out after moving. Can you help me think about where to start?”
Or:
“Could you explain that in simpler words?”
You can continue the conversation, add relevant context and ask follow-up questions. There is no need to know technical terms or how to write a special AI prompt.
Use the conversation to prepare your next step
Lachin can offer support, explain things in simpler terms and help you explore what to do next.
You might use the conversation to organise your questions before speaking with a professional, clarify an unfamiliar term or break a broad concern into smaller questions.
The aim is not to resolve everything at once. It is to make the next step easier to understand.
Keep professional support part of the process
Lachin provides initial guidance; it does not replace a doctor, lawyer or psychologist.
Before making important decisions about your health, documents or rights, confirm the relevant details with a qualified professional or an official source. This helps ensure that your next step fits your circumstances and the requirements in your country.
In an emergency, contact emergency services directly rather than waiting for a chat response.
Begin with a general description
You can usually explain what you need without sharing identifying details. Do not include document numbers, passwords or banking information.
For example, start with:
“I need help understanding a document. What questions should I ask about it?”
Share the context needed to explain your question, rather than unnecessary personal details.
Need a service or an organisation?
The conversation with Lachin and the BaltHUB contact directory serve different purposes.
Use Lachin when you want to talk something through. If you need a specific service or organisation, open the separate directory on the BaltHUB website or through the Telegram bot.
You can go straight to the directory without chatting first. Contact the organisation to confirm its services, availability and conditions.
Take the first step in your own words
You do not have to figure everything out before asking for support. Start with what you know, ask about what is unclear and use the conversation to prepare your next step.
